Caring for our Community
As a trusted South Australian healthcare provider, our mission is to deliver health services with integrity and professionalism, including striving for excellence in all that we do for every consumer. We believe that all feedback, compliments, comments, suggestions and complaints are an important part in providing high quality care and continuous improvement and encourage all clients to provide feedback at any time while receiving care from us. We conduct comprehensive reviews of all feedback provided and strive to ensure clients receive care that exceeds their expectations.
Different Ways in which you can provide feedback:
Speak to a member of our team
Complete the form below
Call our offices on 1300 858 047
Feedback/Complaints forms are available to all clients in their welcome pack. Completed forms may be handed to a staff member or posted back to Pop-Up Health.
All complaints are managed in a confidential manner and can be made anonymously.
If at any time a client or support person providing feedback on behalf of a client requires support to make a complaint, we will support then to do so. We will also ensure that both the client and or person acting of the clients behalf are actively involved and kept informed of the progress of the feedback they have provided. We maintain a timely complaints resolution process is applied at all times and will ensure the client is kept informed throughout the entire process.
We are also committed to ensuring you are provided with the appropriate details to raise complaints with the appropriate government agency if you feel that your complaint has not been adequately addressed or is of a serious nature. This is included in your Welcome Pack or speak to one of our team members.